Project
Exploring Design Space for Digital Wellbeing
Design method for creating digital systems that optimize for users' wellbeing
Graduation project | Sensitizing toolkit design | YouTube case study
INTRODUCTION
A participatory design toolkit that can sensitize digital wellbeing impact discussion
The Netflix documentary, ‘The Social Dilemma,’ has shown that ubiquitous digital platforms such as Facebook, YouTube tend to use artificial intelligence to optimize the system for user engagement. Such metrics, focus on time-on-site, can be detrimental to our society, for example, resulting in manipulation, short-term concerns, and other inadvertent negative consequences.
What if we want ethical AI, systems that can do good to people? Since optimizing for time-on-site is not the right metric, we should aim to find a method to help us develop metrics that optimize for wellbeing.
ABOUT
Duration | 6 months
My role | UX researcher, UX Designer
Project | Graduation Thesis
OPTIMIZE AI FOR WELLBEING
MEANS BENEFICENCE AI
Beneficence AI is to create a digital system that can help users flourish. This kind of system keeps users subscribed to service in the long term.
HOW TO DEFINE WELLBEING METRIC
We first need to know :
How does digital experience affect user's wellbeing?
Columbia professor and New York Times Chief Data Scientist Chris Wiggins stated, “Since we cannot know in advance every phenomenon users will experience, we cannot know in advance what metrics will quantify these phenomena”. Thus, one way to unveil digital impact is through a participatory design process. Giving users a voice to inform us of their perspective.
DEEP LAYER QUESTION
How to let participants talk about digital wellbeing meaningfully and informatically regarding context of UX design?
In Order To Design An
"AI For Wellbeing System,"
We First Need To Sensitize People In Regard To Wellbeing.
To be able to have an informative conversation with the interviewee or workshop participant, designers must sensitize end-users before co-designing with them.
A DIGITAL WELLBEING TOOLKIT
Empower Participants to Discuss Wellbeing Meaningfully And Guide Designers Through Digital Wellbeing Design Process.
Wellbeing card deck | AI ideation card deck | Sensitizing board | Ideation board | Website
WELLBEING CARD DECK SENSITIZES ABOUT WELLBEING ELEMENTS
THE SENSITIZING BOARD GUIDE AND INSPIRE
A guide for the workshop or interview.
Include the main categories that should be discussed in the session.
Indicates cards can be used in every emotional spectrum.
IDEATION CARD DECK MAPS TECHNOLOGIES WITH DESIGN GOAL
THE IDEATION BOARD HELPS IN ANALYSIS FINDINGS AND SUPPORT IDEATION
A guide for the analysis process.
Include the main categories that should be discussed in the session.
DESIGN PROCESS
TOOLKIT SELLING POINTS
Inspires Beneficent Digital Experience Discussion.
A workshop without toolkit only provokes negative impacts of digital systems.
Explore Original Design Space and Break Fixation.
The card provides random stimulation that helps users bypass apparent thought and makes them think beyond the border.
Fire Conversation.
The wellbeing cards serve as a conversation opener and led users to share more.
Facilitate Reflection
The content of cards helps introspection for participants by providing triggering statements that are relevant to their situation. By following the column on the board, designers guide users through a comprehensive reflection process.
Turn Wellbeing into Tangible Pieces
By presenting elements that contribute to wellbeing in the card, the concept of wellbeing becomes more tangible.